The company considers the management of all its operational processes, in accordance with the principles highlighted within the international standard ISO 9001:2015, as a factor of primary importance for ensuring the continuous satisfaction of customer requirements.
Within the framework of this policy, the company monitors customer needs as well as developments in technology and the market in which it operates – Construction, Supervision, and Management of Technical Projects – in order to be able to provide reliable, integrated, and innovative services that ensure the absolute satisfaction of its customers’ requirements and expectations. For the company, the concept of quality encompasses the following:
- Focus on satisfying both the needs and expectations of customers.
- Provision of services characterized by high construction quality, reliability, and user safety.
- A commercial policy focused on maintaining highly competitive prices.
- Speed in service delivery.
- Honesty, clarity, and reliability in communication with all collaborating parties.
- Compliance with statutory and regulatory requirements.
The Company’s Management is responsible for the continuous and smooth implementation of the Quality Management System. The Quality Management Representative is authorized regarding the procedures for coordinating, implementing, monitoring, and maintaining the Quality Management System, ensuring it complies with the selected standards and specifications.
The objective goals towards which there is a continuous and systematic effort within the company include:
- Improving the level of customer satisfaction.
- Reducing the failure rate in provided services.
- Increasing the range of services offered.
- Expanding the customer base as well as the degree of penetration into existing customers.
To monitor the Quality Objectives, specific Quality Indicators are defined, which are monitored by the Quality Management Representative and presented periodically to the Company’s Management during Quality Management System Reviews. The progress of these indicators reflects the degree of goal achievement and may lead to modifications of the Quality Management System.
The Company’s Management is committed to providing all required resources for the implementation and effective operation of the Quality System.
This Quality Policy is reviewed and controlled for its continuing suitability.
Athens, 12/02/2024
THE MANAGEMENT